Frequently Asked Questions
Everything you need to know about the neue. experience.
Are neue. products cruelty-free and vegan?
Yes, all our formulations are 100% vegan and we never test on animals. We believe in beauty without compromise.
How long does shipping take?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while express options are available at checkout.
What is your return policy?
We offer a 30-day satisfaction guarantee. If a product isn't right for your skin, you can return it for a full refund, no questions asked.
Do you ship internationally?
Currently, we ship to North America, Europe, and select countries in Asia. Shipping costs and delivery times vary by location.
How can I track my order?
Once your order ships, you will receive an email with a tracking link to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.